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Privacy Commitment

At Vero, protecting your patients’ data is our highest priority.
  • No audio storage – We never keep audio recordings. Only transcripts are processed to generate your notes.
  • No data selling – Your data is never sold, shared, or used to train models.
  • Compliance – Fully HIPAA and PIPEDA compliant, built with the standards your practice requires.
Our commitment is to you and the patients you serve.

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Deleting Encounters Manually

You have full control over your data. There are multiple ways to remove encounters:
  • Single Encounter – Hover over an encounter in the left sidebar and click the trash can icon.
  • Entire Day – Hover over a date heading (e.g., “Today” or “Yesterday”) and click the trash can icon to delete all encounters from that day.

Delete One

Hover over an encounter and remove it instantly.

Delete by Date

Hover over a date heading to clear all encounters from that day.
Once you delete an encounter, the data is completely wiped from all servers. It cannot be restored.

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Automatic Deletion

You can also set up Vero to automatically delete encounters on a schedule.
  1. Open Settings (bottom-left corner).
  2. Go to Data Management.
  3. Toggle on Automatically delete encounters.
  4. Choose a timeframe between 1–90 days.
This ensures your encounters are automatically cleared without you needing to remember.

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Clear All Data

If needed, you can wipe everything at once:
  • Go to Settings → Data Management
  • Select Clear Encounters & Uploads
  • This will remove all encounters, uploads, and associated notes.
This action is permanent and cannot be undone.