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Letters & Patient Instructions

Create another document from the same visit, review its source information, and copy, export, or email it.

Create a referral letter, patient handout, or another document from information already captured for the same visit. Keep the outputs together in one encounter and review each one before sharing it.

Choose how to create the document

  • Ask Chat: in the encounter, ask for a separate referral letter or patient handout. For example, “Create a separate patient instruction sheet from this visit.” Review the document preview and use the available action to keep or open it.

  • Use a template: follow the steps below to create another note or letter from a selected template.

  • Complete a PDF: use PDF Forms for a reusable form, or attach a form in Chat and ask Vero to fill it. See Fill Forms in Chat.

Be explicit when you want a separate document. An instruction to edit the current note is a different request. Check the output’s name and patient before applying or sharing it.

1. Prepare the visit information

  1. Open the encounter for the correct patient and visit.

  2. Finish recording, transcription, and any document uploads.

  3. Review the available transcript and written context. Add any missing information that belongs to this visit.

You do not need to record the visit again to create another output. Use a separate encounter for a different patient or a new visit.

2. Choose a document template

Use the create-note/template control near the encounter’s note tabs and choose the template for the document you want, such as a referral letter or patient instructions.

If you need a template, open Templates, browse Discover, and copy a suitable template into your library, or create one using Template Basics. Return to the same encounter to use it.

Use a reviewed note as context

If the new document should use details from another saved note in this encounter, open Settings → Note Settings and enable Reference Current Encounter Notes. Review the earlier note first. See Reference Notes for the scope of this setting.

3. Create and review the document

Create the output using the chosen template, then review the full result against the visit information.

  • For a referral, check the recipient, reason for referral, relevant history, investigations, and requested action.

  • For patient instructions, check the language, medication details, follow-up, and return precautions against your actual clinical plan.

  • Remove unsupported information, outdated details, or instructions that were not intended for this patient.

Edit the document directly or ask Vero Chat for a focused revision. A generated document still needs your review before it is used.

4. Copy, export, or email

Use the document toolbar to copy the text, download PDF or Word, print, or email. Text notes are emailed in the message body; filled PDF forms are sent as PDF attachments. Check the recipient and obtain the required patient consent before sending.

See Exporting Notes for the full workflow. Creating a letter does not itself send a referral, book an appointment, or submit a claim.

Frequently asked questions

Will this replace the note I already created?

Choose a different template to create another output for the encounter. If a note already exists for the selected template, Vero can reopen or regenerate that note instead. Check the selected template and any regeneration prompt before continuing.

Can I use a PDF form instead of a text letter?

Yes. Choose the PDF template for the same encounter, review the completed fields, and use its export controls. See PDF Forms for setup, field detection, and troubleshooting.

Can I reuse the format for future patients?

Keep reusable structure and instructions in the template. Patient names, diagnoses, medication details, and visit-specific information should come from each encounter. Use Vero Learn for reusable edits to text-note templates; Learn does not apply to PDF forms.

Why is Regenerate or Customize unavailable for my Chat-created document?

A document created as a separate Chat draft is different from a note generated from a template. Use direct editing or ask Chat for a revision. Template-based notes offer their supported regeneration controls; opening a different template is a separate action.

Troubleshooting

The document is missing information from my earlier note

Confirm that you are in the same encounter, the earlier note has saved, and Reference Current Encounter Notes is enabled when that note should be used. Check the underlying transcript and written context too. Correct missing source information, regenerate if appropriate, and review the result.

The format is not what I need

Check the selected template and active version. Make a focused edit to the template or ask Fin in your existing support chat to suggest an instruction you can review and save. Share a short de-identified example of the expected result when helpful.

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