Transcription and dictation work when Vero can hear the conversation clearly. This page covers the most common microphone and browser issues and how to fix them.
Vero Is Asking for Microphone Access
The first time you start dictation, your browser prompts for microphone permission. Click Allow. Vero does not record before you grant permission and does not listen in the background.
Chrome, Edge, Brave, Arc
Click the lock icon or site settings icon in the address bar.
Find Microphone and set it to Allow.
Refresh Vero and start dictation again.
Safari
Open Safari → Settings → Websites → Microphone.
Find Vero and set it to Allow.
Refresh the page.
Firefox
Click the lock icon in the address bar.
Clear or reset the microphone permission.
Refresh and allow access when prompted.
Choosing Which Microphone to Use
In the recording bar at the bottom of the encounter, click the waveform/settings control on the left side.
Choose your mic from the Microphone dropdown.
Vero remembers your choice on this browser.
Mic selection is locked while a recording is active. Change it before you click Record.
You do not need to buy a separate microphone for standard in-person recording. Built-in laptop and computer microphones usually work well. An external USB microphone can help in a noisy room or large exam room, but a headset is mainly useful for Telehealth Mode or when speaker audio is causing echo.
Hearing Echo or Feedback
Are speakers on? Lower or mute your output. For telehealth visits, headphones or a headset can help prevent call audio from feeding back into the microphone.
Multiple tabs open? Close duplicate Vero tabs and retry.
Conference-room setup? Use the microphone closest to the speaker and reduce room echo where possible.
Vero Says No Audio Was Detected
Vero automatically stops dictation if nothing is spoken for two minutes. If this happens while you are talking, check:
Is the right mic selected?
Is your mic muted at the hardware or operating-system level?
Is another app holding the mic?
Which Browsers Does Vero Support?
Vero works best on current versions of Chrome, Edge, Brave, Arc, Safari, and Firefox. If dictation behaves strangely, trying Chrome is a useful test.
On iPad? Use Safari and make sure Safari has microphone access in Settings → Safari → Microphone.
Dictation Error — Connection Error
This usually means Vero lost its connection to the transcription service.
Check Wi-Fi or switch to a stronger connection.
Ask IT to allow WebSocket traffic to Vero if you are on a hospital or corporate network.
Try disconnecting a VPN temporarily to test.
Transcription Is Inaccurate
Make sure the correct microphone is selected.
Move closer to the microphone if the room is large or noisy.
Reduce room noise when possible.
Set the right voice language in the recording settings panel.
Add recurring mis-hearings to Account → Preferences → Text replacements.