Transcription and dictation only works when Vero can hear you clearly. This page walks through the most common mic and browser issues clinicians run into, and how to fix each one in under a minute.
Vero is asking for microphone access
The first time you start a dictation, your browser pops up a permission prompt. Click Allow. Vero does not record anything before you grant permission and does not listen in the background.
If you accidentally clicked Block, the prompt won't reappear on its own. You'll need to reset the permission in your browser:
Chrome, Edge, Brave, Arc
Click the lock icon (or site settings icon) in the address bar.
Find Microphone and set it to Allow.
Refresh Vero and start dictation again.
Safari
Open Safari → Settings → Websites → Microphone.
Find Vero in the list and set it to Allow.
Refresh the page.
Firefox
Click the lock icon in the address bar.
Click Clear Permission next to Microphone.
Refresh and allow access when prompted.
Choosing which microphone to use
If you have multiple mics — laptop mic, AirPods, a USB headset, a conference-room speaker — Vero lets you pick which one to use.
In the recording bar at the bottom of the encounter, click the waveform icon on the left (with the ^ chevron) to open the Settings panel.
Pick your mic from the Microphone dropdown.
Vero remembers your choice on this browser.
Mic selection is locked while a recording is active — change it before you click Record. If you unplug your selected mic mid-session, Vero automatically switches to the next available one.
For best results: use a headset or a dedicated USB mic. Laptop mics work, but they pick up keyboard noise and room echo more easily.
Hearing echo or feedback during dictation
If you're hearing your own voice coming back at you, or words are being picked up twice:
Are speakers on? If you're using your laptop mic with speakers, the mic is picking up the speaker output. Plug in headphones or mute your output.
Multiple tabs open? Another Vero tab or a video call in another tab might be holding the mic. Close duplicate tabs and retry.
Conference-room setup? External speakerphones and ceiling mics often cause the most echo — try a headset instead.
Vero says "no audio detected for 2 minutes"
To save battery and avoid recording silence, Vero automatically stops a dictation if nothing is spoken for two minutes. If this keeps happening when you are talking, the mic isn't picking you up. Check:
Is the right mic selected (see above)?
Is your mic muted at the hardware level (physical mute switch on a headset, muted in macOS/Windows sound settings)?
Is another app (Zoom, Teams, Meet) holding exclusive access to the mic? Close it and retry.
Which browsers does Vero support?
Vero works best on the latest versions of:
Chrome (recommended)
Edge
Brave / Arc / other Chromium-based browsers
Safari (macOS and iPad)
Firefox
If dictation behaves strangely, it is almost always worth trying Chrome as a test — most transcription issues disappear there.
On iPad? Use Safari. Make sure Safari has microphone access in Settings → Safari → Microphone.
"Dictation error — Connection error"
This means Vero lost its connection to the transcription service. It's almost always a network issue:
Check your Wi-Fi. Switch to a wired connection or a stronger signal if possible.
Corporate/hospital networks sometimes block real-time audio connections — ask IT to allow WebSocket traffic to Vero's transcription domain.
VPNs can also cause this — try disconnecting temporarily to test.
Start dictation again when you're back online. Anything already transcribed stays in the note.
Transcription is inaccurate or keeps mishearing words
A few things to try, in order:
Switch to another mic. A cheap headset beats a laptop mic every time.
Reduce room noise. Close the door, turn off fans, step away from noisy printers.
Set the right language. Vero uses a medical-tuned model for English. Open the recording bar's Settings panel (waveform ^ icon) and make sure Voice Language is correct.
Add common mis-hearings to Replace. If Vero keeps spelling a drug or name wrong, add it to Settings → Replace so it's corrected automatically in every future note.