Multi-Factor Authentication (MFA) adds a second layer of security to your Vero account. When MFA is on, signing in requires both your password and a one-time code from an authenticator app on your phone — so even if someone learns your password, they can't get into your account without your device.
Before you start
Install an authenticator app on your phone or laptop. Any TOTP-compatible app works:
Google Authenticator
Authy
1Password
Microsoft Authenticator
Any other TOTP authenticator
Vero does not currently support SMS codes, passkeys, or hardware security keys.
Enabling MFA
Go to Settings → Account and find the Security section.
Click Enable MFA.
A QR code will appear. Open your authenticator app and scan it. If your app can't scan a QR code, copy the setup key shown below it and enter it manually.
Your authenticator app will start generating a 6-digit code that rotates every 30 seconds.
Enter the current code in Vero and click Verify.
MFA is now active on your account.
Signing in with MFA
Once MFA is enabled, signing in is a two-step process:
Enter your email and password as usual.
Vero will prompt you for a 6-digit code. Open your authenticator app, find the Vero entry, and enter the current code.
Codes rotate every 30 seconds. If the code you're looking at is seconds away from refreshing, wait for the next one rather than racing the timer.
Turning off MFA
Go to Settings → Account → Security.
Click Disable MFA.
Enter the current 6-digit code from your authenticator app to confirm it's you.
MFA is now off. You can re-enable it at any time.
If you lose your phone or authenticator
Vero does not currently offer self-service recovery. If you lose access to your authenticator app, email [email protected] from the email address on your Vero account. Our team will verify your identity and reset MFA on your account so you can sign in and enrol a new device.
Avoid getting locked out. Use an authenticator app that syncs across devices (like Authy or 1Password), or keep a backup of your authenticator's export file somewhere safe. If you change phones, migrate your MFA entries before wiping the old device.
Common Questions
Does MFA cost extra? No. It's available to all Vero users on every plan, including the free trial.
Will I be prompted for a code every time I sign in? You'll be prompted any time you sign in from a new browser session. Staying signed in on a trusted device does not re-prompt.
Can I enrol more than one authenticator? Not currently — only one authenticator can be enrolled at a time. You can turn MFA off and re-enrol a different authenticator if you need to switch.
Does MFA work on mobile? Yes. The sign-in flow is the same on every device.
My organization uses SSO — do I still need MFA? If your SSO provider already enforces MFA, you don't need to add Vero MFA on top. Check with your admin if you're unsure.