Use this guide for microphone and connection problems when using Vero in a browser. For the installed computer app’s microphone and system-audio permissions, see Desktop App.
If recording or processing is unfinished, pause if possible and keep Vero open. Contact Support before refreshing or clearing data to recover unfinished work.
Which browsers does Vero support?
Vero works best on current versions of Chrome, Edge, Brave, Arc, Safari, and Firefox. If dictation behaves strangely, trying Chrome is a useful test.
On iPad? Use Safari and make sure Safari has microphone access in Settings → Safari → Microphone.
Choosing which microphone to use
In the recording bar at the bottom of the encounter, click the waveform/settings control on the left side.
Choose your mic from the Microphone dropdown.
Vero remembers your choice on this browser.
Choose the microphone before selecting Record. Normal audio settings are locked during recording, but a recovery warning’s Change microphone control can switch the active input.
You do not need to buy a separate microphone for standard in-person recording. Built-in laptop and computer microphones usually work well. An external USB microphone can help in a noisy room or large exam room, but a headset is mainly useful for Telehealth Mode or when speaker audio is causing echo.
Troubleshooting
A running timer does not prove that sound is being captured. Follow the control shown in the warning, then check the waveform and transcript. Keep unfinished work available while troubleshooting.
Vero is asking for microphone access
Vero is asking for microphone access
The first time you start dictation, your browser prompts for microphone permission. Click Allow. Vero does not record before you grant permission and does not listen in the background.
Chrome, Edge, Brave, Arc
Click the lock icon or site settings icon in the address bar.
Find Microphone and set it to Allow.
Refresh Vero and start dictation again.
Safari
Open Safari → Settings → Websites → Microphone.
Find Vero and set it to Allow.
Refresh the page.
Firefox
Click the lock icon in the address bar.
Clear or reset the microphone permission.
Refresh and allow access when prompted.
Microphone muted
Microphone muted
Check the microphone’s hardware mute switch and your device’s sound settings, then unmute it. If needed, select Change microphone in the warning to choose a working input. Speak and confirm that the waveform responds and transcription resumes.
Another tab or app took your microphone
Another tab or app took your microphone
Finish the phone call, dictation, or other app’s microphone use. Select Reconnect when Vero offers it, then speak and check the waveform and transcript. If sound does not return, keep the encounter open and contact Support. Audio missed during the interruption is not guaranteed to be recoverable.
Microphone disconnected
Microphone disconnected
Select Change microphone in the warning and choose a connected, unmuted input. Speak near it and confirm the waveform and transcript respond. A disconnected or silent microphone can leave the recording running without useful sound.
Hearing echo or feedback
Hearing echo or feedback
Are speakers on? Lower or mute your output. For telehealth visits, headphones or a headset can help prevent call audio from feeding back into the microphone.
Multiple tabs open? Close duplicate Vero tabs and retry.
Conference-room setup? Use the microphone closest to the speaker and reduce room echo where possible.
Vero says no audio was detected
Vero says no audio was detected
Select Change microphone in the warning and choose the correct input. Check hardware and operating-system mute controls, speak near the microphone, and confirm that the waveform and transcript respond.
The warning does not mean Vero automatically stopped the encounter. For missing patient call audio, follow the browser or desktop telehealth instructions in Recording.
Transcription is inaccurate
Transcription is inaccurate
Make sure the correct microphone is selected.
Move closer to the microphone if the room is large or noisy.
Reduce room noise when possible.
Set the right voice language in the recording settings panel.
Add recurring mis-hearings to Settings → Text replacements.
Dictation error — connection error
Dictation error — connection error
This can happen when Vero loses its connection to the transcription service.
Check Wi-Fi or switch to a stronger connection.
Ask IT to allow WebSocket traffic to Vero if you are on a hospital or corporate network.
If your organization permits it, briefly disconnect a VPN to test whether it affects the connection.
When to contact Vero support
Contact Vero Support if an error repeats after one retry, a recording segment could not be saved or transcribed, or you see an internal or audio-processor error.
Include the exact error message, approximate recording time, browser or app version, device, and whether you were using a VPN or hospital network.
Do not clear encounters or account data to troubleshoot recording or transcription problems.