Contact Vero Support if you have a question, need help with your account, or encounter an issue while using Vero.
Chat with Vero Support
Start a support conversation
Sign in to Vero.
Select Help at the bottom of the left sidebar.
Select Chat Now.
Start a conversation and describe how we can help.
On mobile, open the sidebar first, then select Help and Chat Now.
Already chatting with us?
You are already in the right place. Describe your question and what you have already tried. Fin can help with product instructions, template and Learn troubleshooting, and routine refund or cancellation questions. Continue in the same conversation; you do not need to open another chat or email us separately. If you want to speak with a person, ask Fin to connect you with a teammate.
Vero Chat inside the product is separate from Vero Support. Use Help → Chat Now to reach Support when you are not already in a support conversation.
If the suggested troubleshooting has not helped, say so in the conversation. You can request a person without repeating the same steps. A handoff does not mean a teammate is immediately available; the team will follow up in the conversation.
Use the Contact Page
You can also reach us through the Vero contact page. From there, you can start a chat or send the team a message.
Email Vero Support
You can also email us at [email protected].
What to Include
When reporting an issue, include the details you have not already shared. Avoid unnecessary patient information:
A brief description of what happened.
The exact error message or a screenshot, if available.
The approximate date, time, and time zone of the issue.
Your device, browser, or app version.
The action you took immediately before the issue occurred.
Do not send passwords, verification codes, or authenticator codes.
Frequently asked questions
Can I see a demo or book onboarding?
Can I see a demo or book onboarding?
Watch the video demo for a quick overview, or book a live onboarding session using the available calendar times.
For help with an account or product issue, continue in your existing support conversation. Fin can provide documented steps and troubleshooting; you do not need to book onboarding to get support. If you ask for a person or the issue needs account-side work or remains unresolved, a teammate can help in the same conversation. A handoff does not mean someone is immediately available.
How do I change my own account contact details?
How do I change my own account contact details?
Your Vero account details are separate from the contact details stored in a patient profile. Editing a patient's phone number or email does not change your own account. For an account email change, follow Change Your Email. If you need another account contact detail changed and cannot find a supported control, ask a teammate in your existing support conversation to review the request. Account phone-number changes need team review; Fin cannot change the number or confirm the change. The teammate will confirm what information is needed before collecting new contact details.