Telehealth Mode lets Vero capture your microphone and the audio shared by your browser so both sides of a virtual visit can be transcribed into one encounter.
Requirements and Supported Setups
Use Vero in a supported desktop browser. Chrome or Edge provides the most consistent tab-audio sharing experience.
A browser tab running the telehealth visit is the most reliable source. Audio sharing from a desktop application or an entire screen depends on the browser, operating system, and sharing options available on your device.
The browser must provide an audio track. If Vero reports No Audio Detected, stop and share again with the audio-sharing option enabled.
Vero does not add a participant to the call. Obtain the patient's consent before recording, according to your organization's policies and applicable requirements.
How to Enable Telehealth Mode
Open or start an encounter in Vero.
In the recording bar, select the waveform icon to open the recording settings panel.
Turn on Telehealth Mode.
Select Record.
In the Share Patient Audio dialog, select Continue.
Choose the browser tab or other supported source running the visit.
Enable the browser's audio-sharing option, such as Also share tab audio, then select Share.
Vero starts the recording after the shared audio source is connected. Your microphone and the shared patient audio are transcribed into the same encounter.
Between Encounters
Telehealth Mode stays enabled until you turn it off. For each recording, confirm that the correct call or browser tab is being shared. Turn Telehealth Mode off before starting a microphone-only recording.
The setup dialog includes Don't show again. Selecting it skips Vero's reminder dialog, but your browser may still ask you to choose a sharing source.
Tips
Enable it before recording. Telehealth Mode cannot be changed while a recording is active.
Confirm the audio option. Sharing a tab or screen without audio will not capture the patient's voice.
Use headphones when helpful. This can reduce echo and prevent the patient's voice from feeding back through your microphone.
Watch Patient Audio. The audio activity indicator helps confirm that Vero is receiving the shared audio.
Troubleshooting
Vero is not picking up the patient. Stop the recording and sharing session. Start again, choose the correct source, and enable the browser's audio-sharing option before selecting Share.
The desktop app does not provide audio. Browser and operating-system support varies. When possible, open the telehealth visit in a browser tab and share that tab's audio.
Can I use Telehealth Mode on a phone or tablet? Telehealth audio sharing is currently intended for supported desktop browsers.
Is Telehealth Mode included in my plan? Telehealth Mode is included with Pro access and may also be available while your account has trial or included feature access. Open Settings > Billing & Usage to review your current plan and access.