Use Telehealth Mode when you run Vero in a browser and need to capture your microphone together with the audio from a virtual visit.
Using the installed Vero desktop app? It captures microphone and computer audio together when you select Record, without tab sharing. Follow Desktop App.
Requirements and supported setups
Use Vero in a supported desktop browser. Chrome or Edge provides the most consistent tab-audio sharing experience.
A browser tab running the telehealth visit is the most reliable source. Audio sharing from a desktop application or an entire screen depends on the browser, operating system, and sharing options available on your device.
The browser must provide an audio track. If Vero reports No Audio Detected, stop and share again with the audio-sharing option enabled.
Vero does not add a participant to the call. Obtain the patient's consent before recording, according to your organization's policies and applicable requirements. Vero provides patient consent forms in 12 languages.
How to enable Telehealth Mode
Open or start an encounter in Vero.
In the recording bar, select the waveform icon to open the recording settings panel.
Turn on Telehealth Mode.
Select Record.
In the Share Patient Audio dialog, select Continue.
Choose the browser tab or other supported source running the visit.
Enable the browser's audio-sharing option, such as Also share tab audio, then select Share.
Vero starts the recording after the shared audio source is connected. Your microphone and the shared patient audio are transcribed into the same encounter.
Between encounters
Telehealth Mode stays enabled until you turn it off. For each recording, confirm that the correct call or browser tab is being shared. Turn Telehealth Mode off before starting a microphone-only recording.
The setup dialog includes Don't show again. Selecting it skips Vero's reminder dialog, but your browser may still ask you to choose a sharing source.
Tips
Enable it before recording. Telehealth Mode cannot be changed while a recording is active.
Confirm the audio option. Sharing a tab or screen without audio will not capture the patient's voice.
Use headphones when helpful. This can reduce echo and prevent the patient's voice from feeding back through your microphone.
Watch Patient Audio. The audio activity indicator helps confirm that Vero is receiving the shared audio.
Troubleshooting
The patient’s voice is missing
Stop recording and the sharing session. Start again, choose the correct call source, and enable the browser’s audio-sharing option before selecting Share.
My call application cannot be shared with audio
When using Vero in a browser, audio sharing from a separate call application depends on your browser and operating system. Open the visit in a browser tab and share that tab’s audio when possible, or use the Desktop App for computer-audio capture.
Frequently asked questions
Can I use browser Telehealth Mode on a phone or tablet?
This browser-sharing workflow is intended for supported desktop browsers.
Is Telehealth Mode included in my plan?
Telehealth Mode is included with Pro access and may also be available during a trial or included feature access. Open Settings → Billing & Usage to review your account.