Vero on your phone
Vero is available on iOS and Android in addition to the web. The mobile app is built for recording visits, reviewing notes, asking questions, and continuing work across devices.
A common workflow:
Record on your phone during the visit.
Pick a template and let Vero generate the note.
Finish on your computer when you want a larger screen, keyboard, or EMR workflow.
Your encounters, notes, patients, templates, and chats sync across devices when you sign in with the same account.
Get started
Operating system compatibility
Check the App Store or Google Play listing for the current device and operating-system requirements before installing. Keep Vero and your operating system updated to a supported version.
Downloading the app
Platform | Where to get it |
iOS | |
Android |
Once installed, sign in with the same Vero account and sign-in method you use on the web.
Opening the sidebar
Tap the sidebar icon in the top-left corner to open navigation. You can also swipe inward from the very left edge of the screen.
What you can do in the mobile app
Record encounters using your phone's microphone.
Generate notes using your templates.
View and edit notes across devices.
Use Vero Chat and Evidence for questions and documentation support.
Browse patients and attach encounters to patient profiles.
Use templates and snippets you have already created.
Export or copy notes into your downstream workflow.
Record on your phone
Microphone permissions
Recording requires microphone access. The first time you hit Record, your phone asks for permission. Tap Allow.
If access was denied, open your device settings, find Vero, enable Microphone, and restart the app.
Recording, screen lock, and battery
Platform | Behavior while recording |
iOS | Recording can continue while the app is minimized or the phone is locked. |
Android | Recording can continue while the app is minimized or the phone is locked. |
If Vero shows a microphone warning, use Reconnect or Change microphone when offered, then check that the waveform and transcript respond again. A running timer alone does not confirm that sound is being captured. See Microphone & Browser Issues for the warning-specific steps.
Calls, another app using the microphone, or device conditions can still interrupt capture. After returning to Vero, check the waveform and Transcript and use any offered recovery control. Browser capture on an iPad depends on Safari and iPadOS; keep the browser open and the device awake for the most reliable recording. Live editor dictation should stay in the foreground, with words visibly appearing.
Work across devices
Use the same account on every device and let the current recording and transcription finish before continuing elsewhere. Your saved workspace syncs when the device has internet access.
What works better on the web
Building or editing complex templates.
PDF Forms editing.
Long-form note edits and EMR copy/paste workflows.
Telehealth Mode using browser tab audio.
Detailed team administration and longer settings workflows.
Upgrade or manage your plan
Open Settings → Billing & Usage in Vero.
Use the upgrade controls to choose a plan, or Manage Plan for an existing self-serve subscription.
Complete the Stripe steps in the browser view, then return to Vero.
On iOS, Stripe opens in a browser sheet over the app. On Android, checkout or the billing portal may open in a separate browser tab. You can also use the web version of Vero if you prefer.
If a team manages your access, your billing owner or Vero Support may need to manage the subscription. See Plans & Billing.
Troubleshooting
Do not clear app or account data while troubleshooting a missing or unsynced encounter.
If an encounter does not appear on another device
If an encounter does not appear on another device
Confirm both devices are signed in to the same Vero account.
Reconnect to the internet, reopen Vero, and use Search to look by title, patient, or date.
Check Settings → Archived on the web.
If it is still missing, contact Vero Support with the approximate encounter date and time, device, app version, and account email.
A call or another app interrupted recording
A call or another app interrupted recording
Return to Vero when the call or other microphone use is finished. Follow Reconnect or Change microphone if offered, then speak and check that the waveform and Transcript respond. A running timer alone is not enough.
Do not assume the interrupted portion was captured. Keep the encounter open and contact Support if capture or processing does not resume; do not uninstall or clear app data while work is unfinished.
Recording stops at a similar elapsed time
Recording stops at a similar elapsed time
Tell Support whether you use iOS or Android, the Vero app version, roughly how many minutes pass, and whether the app pauses, closes, or reloads. Include the approximate date, time and time zone, and whether the phone was locked or another app was open. Repeated timing is useful evidence and does not by itself establish the cause.
The camera preview shakes, jumps or will not focus
The camera preview shakes, jumps or will not focus
Tell Support whether you opened the camera from Chat or an encounter file upload, and whether only the preview moves or the captured image is also affected. Include your device model, iOS or Android version, and Vero app version.
If possible, reproduce with a blank page or another example without patient information and share a screenshot or short screen recording. Compare whether the same behavior occurs in your device’s Camera app and tell us the result.
Keep any unfinished recording or upload available. Do not clear app data or uninstall Vero to troubleshoot this. The team can investigate the specific camera path; a reported issue does not confirm that your device’s camera hardware is faulty.
Frequently asked questions
How do I choose an external microphone on iPhone?
How do I choose an external microphone on iPhone?
The installed iPhone app uses the audio input selected by iOS. The browser’s Microphone dropdown is a different control and may not appear in the native app.
Connect your microphone or its receiver first. On supported iOS versions, open Vero, open Control Center, tap the controls for Vero, then use Input or Audio Input to choose an available microphone. The control names and available choices depend on iOS and the connected device.
See Apple’s audio-input instructions. If the input option or device is missing, tell Support your iPhone model, iOS version, Vero app version, microphone/receiver model and how it is connected. Do not assume an audio-output selection changes the recording input.
Use a short test without patient information and confirm that Vero’s waveform and transcript respond before relying on the microphone for a visit.
Is the mobile app free?
Is the mobile app free?
The app is free to download. Access is tied to your Vero account and plan.
Do I need to sync manually?
Do I need to sync manually?
No. Data syncs when the device has internet access.
How does checkout work in the app?
How does checkout work in the app?
You can start an upgrade from Vero. Stripe opens in a browser view rather than as an App Store or Play Store purchase. Complete checkout, then return to the app. If the plan has not updated, reopen Billing & Usage and contact Support if the problem continues.